Managing Difficult Conversations at Work

Problem to solve

People avoid conversations about identity, exclusion or sensitive workplace issues because they fear saying the wrong thing, provoking defensiveness or damaging relationships.

FAIRER perspective

Courageous conversations are not about finding perfect words or always getting it ‘right’. They are about staying curious, recognising whose voice carries weight and being willing to act when discomfort reveals a genuine inequity.

Session summary

Participants learn to prepare for sensitive conversations, listen without rushing to rebut, ask better questions and respond when a colleague raises harm or disagreement. They apply the techniques to a realistic workplace scenario and build a conversation plan they can use immediately.

What you'll learn

Prepare effectively for sensitive workplace conversations.

Use questioning and listening techniques that build understanding.

Navigate discussions relating to identity, wellbeing and culture.

Handle disagreement without becoming defensive or avoidant.

How it works

Interested in booking this training for your organisation? Get in touch with our team to arrange an initial conversation.

We'll use the call to learn more about your organisation, your current employee network approach and what you want to achieve from the session. We can then confirm the booking and discuss any relevant context to help us deliver a useful and engaging session for your participants.

Your session will be delivered by a member of the FAIRER Consulting team selected according to availability and relevant expertise. Sessions are delivered as a one-off training experience rather than an ongoing programme.

Meet our inclusion specialists

Your one-hour training session will be delivered by one of our inclusion and culture specialists. Click each profile to learn more about our speakers.